Cancellation policy

Pre-orders & cancellations

Some of our pieces are available on a pre-order basis. This means you're purchasing an item that’s currently out of stock or soon to arrive, but not yet available in our boutique.

When placing a pre-order, you may be asked to pay a deposit or provide your payment details. The remaining balance will only be charged once your item is ready to be fulfilled.

Need to make changes? You can cancel any pre-order that hasn’t yet been fulfilled. Once the item has been fulfilled or shipped, cancellations are no longer possible — but you may still be eligible for a return or (partial) refund, depending on the item. Please see our return policy for more details.